Increasing competition in the aviation industry has inspired airline companies to develop airports beyond their basic facilities of getting passengers from one destination to another. Smart airports are developed by employing smart technologies to provide hassle-free travelling experience to passenger. The development of smart airports entails combination of multifaceted system of infrastructure, business, and different processes.
Various technologies used to achieve overall efficiency at airports may include advanced security systems, communication systems, ground/air traffic control, and cargo, passenger, and baggage ground handling control.
Enhancing Personalized Experience
Airport applications comprise aeronautical operations as well as non-aeronautical operations. The non-aeronautical segment is estimated to show substantial growth over the forecast period (2014 to 2021). Non-aeronautical services like Wi-Fi, restaurants, retail outlets, smart parking, advertising, boarding facilities, conference rooms, and personalized services are driving the growth of this sector. Additionally, airports are putting in more efforts to improve customer satisfaction and user experience by offering many facilities and providing personalized information by recognizing the exact requirement and habit of customers. Several airports have also started offering a wide range of personalized benefits to customers, which includes discounts and offers.
Improving Efficiency of Baggage Handling with Smart Glasses
Smart airport solutions may include beacon technology, smart gates, mobile devices to navigate the airports and face recognition systems, air traffic management, baggage management, IP-based security monitoring, ticketing, information systems, and airways analytics.
Recently, Vuzix Corporation, a provider of smart glasses and AR and VR technologies, declared that the company has distributed M300 Smart Glasses to SATS. SATS is a provider of gateway facilities and food solutions based out of Singapore. SATS has started making use of Vuzix M300 Smart Glasses to digitize its ramp handling operations. Using these, the ramp handling staff will be able to scan QR codes on baggage.
According to Grand View Research, Inc., the worldwide smart airport market is predicted to reach USD 3.8 billion by 2021. Factors including increasing competition in commercial aviation, construction of new airports, and upgradation of old airports can propel the market. Extensive use of automation processes can also create positive avenues for the market. Asia Pacific is expected to show significant growth over the forecast period due to rise in passenger traffic, upgradation of existing infrastructure, and implementation of novel technologies.
Some of the leading companies operating in the market are Siemens AG; Thales Group; Cisco Systems Inc.; Amadeus IT Group SA; and International Business Machines Corporation (IBM).
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